Hospitality Industry

In this business it doesn't matter what your property looks like, what your food tastes like, or even what location its in, if service isn't there, it won't be successful. Any property can buy great food or cool furniture but you can't change the people. Service is the heart and soul of the industry. Working within the industry myself I have seen many things first hand. I work at a Marriott owned property thats in the autograph collection which is an upper scale/bran within Marriott. Upon being hired my boss outright told me to forget about the glamor and image of the place, and just focus on making the customer feel special. At the Henry we make people feel like there at there home away from home. Engaging and relating will always bring the guests back for more.